Privacy Policy

This Privacy Policy explains how VID CREO ("we", "us") collects, uses and protects your information when you use our Service. By using the Service, you agree to this policy.

1. Information we collect

• Account information — your name, email address and contact details when you sign up.
• Content you create — the prompts, uploads and generations you make on the Service.
• Payment information — processed by our payment providers; we receive confirmation and basic transaction details, not your full card or bank numbers.
• Technical data — such as your IP address, browser type and basic usage, collected automatically to run and secure the Service.

2. How we use your information

We use your information to operate and improve the Service, process payments and credits, generate the content you request, secure your account, prevent abuse, and communicate with you about your account and important updates.

3. AI providers & sharing

To generate content, the prompts and inputs you submit are sent to third-party AI providers that process them on our behalf. We also share information with payment processors and infrastructure providers as needed to run the platform. We do not sell your personal information.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand usage. For details, see our Cookie Policy. You can control cookies through your browser settings, though some features may not work without them.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. You can ask us to delete your account.

6. Data security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to certain processing. Contact us to make a request.

8. Children

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. Changes are reflected by the "Last updated" date above.

10. Contact

Questions about your privacy? Email us at [email protected].