Last updated: November 2026
This Refund Policy explains how refunds work for credits and generations on VID CREO. Please read it before buying credits.
Credits are a prepaid balance used to generate content instantly using third-party AI models. Because credits unlock digital services that are delivered immediately, purchased credits are generally non-refundable once added to your account, except as described below or where required by law.
If a generation fails because of a technical error on our side or the AI provider's side, the credits for that generation are returned to your balance automatically. This is the main way credits are refunded. A generation that completes successfully — even if you are not happy with the creative result — is not considered a failure, because AI output naturally varies.
If you were charged twice for the same purchase, or a payment was taken but credits were not added to your account, contact us with your transaction details and we will investigate and correct it.
Credits do not expire while your account is active. We do not provide cash refunds for unused credits once purchased, unless required by applicable law.
To request a refund for a duplicate charge or a payment issue, email us at [email protected] within 14 days of the transaction. Include your account email and the transaction ID. We aim to respond within a few business days. Approved refunds are returned using your original payment method where possible.
If you have a billing problem, please contact us first — most issues are resolved quickly. Opening a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
Questions about refunds? Email us at [email protected].